For visitors with reduced mobility

For disabled guests, there are three designated disabled parking spaces available in the P2 parking lot (subject to charge) in Hohenschwangau.

For guests with limited mobility we recommend the driveway by horse-drawn carriage. The walkway near the lake Alpsee to the Hohenschwangau castle, has no steps and only a moderate slope.
During the guided tour of Hohenschwangau Castle, visitors must climb a total of approx. 180 steps (90 steps up and 90 steps down). Unfortunately, there is no way to avoid these stairs and therefore persons with limited mobility or guests who depend on a wheelchair cannot visit Hohenschwangau Castle.

In case of hearing loss and deafness:
If you have a hearing impairment, please inform your castle guide before your tour, and you will then receive the tour text in written form. The guide text is available in diferrent languages. 

During the tour of Neuschwanstein Castle, a total of approx. 180 stairs must be climbed (and walk back down again). For wheelchair users and visitors with reduced mobility, the Neuschwanstein Castle Administration offers the opportunity to take part in a regular guided tour of the castle by means of an elevator. Since the elevator can only be reserved once an hour, a reservation is mandatory. We charge a service fee of 2,50 Euro per person.

Due to the very high demand, the elevator at Neuschwanstein Castle is at present reserved exclusively for wheelchair users and people with severe mobility impairments. A valid disability certificate must be presented. The special structural conditions of the castle significantly limit the use of the elevator. In addition, fire safety regulations and security measures further restrict the number of daily rides. For this reason, the elevator can only be used once per hour by one person with limited mobility and one accompanying person, from 10:00 a.m. at the earliest until 4:00 p.m. at the latest.
Unfortunately, it is therefore not possible to make the elevator available to all guests. Due to the very high demand, even many visitors in wheelchairs cannot always be accommodated.

The dimensions of the elevator door is: width 0.85 m, depth 1.30 m. Please check if your wheelchair does not exceed the dimensions. 

Please do not buy tickets through our online ticket shop, due to the limited availabilty of the elevator, but send us your request by email to info@ticket-center-hohenschwangau.de, and inform us about your desired date of your visit, the number of people, the desired language of the tour and the admission time at the castle. A service fee for the reservation will be charged. After your request by email, we will check the availability for your requested visit date. 

There is a disabled toilet in the castle.

The hiking trail to Neuschwanstein Castle (about 1.5 km) is paved and partly very steep, which is why we would recommend to use the horse carriage transport. Any regular-sized, foldable wheelchair can be stowed in the trunk at the back of the carriages. Please note, however, that the carriages do not have a ramp. So it is necessary that the person who needs to be transported is able to somehow get into the carriage by themselves or with the help of their companions. The carriages to Neuschwanstein Castle run all year round, however without a fixed schedule and depending on visitor demand. Please click here for detailed information on prices and procedure for the carriage transfer to Neuschwanstein Castle.

Due to the very steep descent from the bus stop "Jugend" to Neuschwanstein Castle, we do not recommend to use the bus transfer in this case.
Unfortunately it is not allowed to drive up to the castle with your own car, even if you are restricted in your mobility.

For further information for mobility-impaired guests, please click here

The Museum of the Bavarian Kings is barrier-free accessible. We recommend parking at the Alpseeparkplatz (P4) in Hohenschwangau, which is located directly opposite the museum.

The museum has a ramp that allows you to easily reach the foyer from the forecourt. The exhibition is on two floors. All areas of the exhibition are accessible via the lifts.

There are stools and benches in the exhibition rooms. In addition portable fold-up seats are available in the foyer.

Accessible toilets are located on the ground floor at the back of the museum foyer.
 

Here you can find  handicapped accessible toilets:

• Tourist Information Hohenschwangau
• WC between Schloßbräustüberl and Museum of the Bavarian Kings.
• Neuschwanstein castle (2nd floor, only for castle visitors)
• Museum of the Bavarian Kings (only for museum visitors)