For visitors with reduced mobility


Important information for wheelchair users

Due to the Codvid-19 restrictions and protective measures, people who are dependent on a wheelchair cannot currently visit the royal palaces. We will inform you here as soon as there are changes to the restrictions. Thank you for your understanding.


Below you will find the most important information for our guests with limited mobility

 


For guests with limited mobility we recommend the driveway by horse-drawn carriage. The walkway near the lake Alpsee to the Hohenschwangau castle, has no steps and only a moderate slope.
At Hohenschwangau castle stairs have to be climbed during the guided tour. Unfortunately, there is no way to avoid these stairs and therefore persons with limited mobility or guests who depend on a wheelchair cannot visit Hohenschwangau Castle.

 


For wheelchair users and visitors with reduced mobility, the Neuschwanstein Castle Administration offers the opportunity to take part in a regular guided tour of the castle by means of an elevator. Since the elevator can only be reserved once an hour, a reservation is mandatory. We charge a service fee of 2,50 Euro per person.

The elevator in Neuschwanstein Castle is only available for 1 disabled person or 1 person in a wheelchair (+ 1 person in company) once every hour. The dimensions of the elevator door is: width 0.85 m, depth 1.30 m. Please check if your wheelchair does not exceed the dimensions. 

Please send us your request by email to info@ticket-center-hohenschwangau.de, and inform us about the date of your visit, the number of people, the desired language  of the tour and the admission time at the castle. A service fee for the reservation will be charged. 

There is a disabled toilet in the castle.

The hiking trail to Neuschwanstein Castle (about 1.5 km) is paved and partly very steep, which is why we would recommend to use the horse carriage transport. Any regular-sized, foldable wheelchair can be stowed in the trunk at the back of the carriages. Please note, however, that the carriages do not have a ramp. So it is necessary that the person who needs to be transported is able to somehow get into the carriage by themselves or with the help of their companions. Please click here for detailed information on prices and procedure for the carriage transfer to Neuschwanstein Castle.

Due to the very steep descent from the bus stop at Mary's Bridge to Neuschwanstein Castle, we do not recommend to use the bus transfer in this case.
Unfortunately it is not allowed to drive up to the castle with your own car, even if you are restricted in your mobility.

For further information for mobility-impaired guests, please click here… 

 


The Museum of the Bavarian Kings is barrier-free accessible. We recommend parking at the Alpseeparkplatz (P4) in Hohenschwangau, which is located directly opposite the museum.

The museum has a ramp that allows you to easily reach the foyer from the forecourt. The exhibition is on two floors. All areas of the exhibition are accessible via the lifts.

There are stools and benches in the exhibition rooms. In addition portable fold-up seats are available in the foyer.

Accessible toilets are located on the ground floor at the back of the museum foyer.
 


There is no rental service for wheelchairs or walking aids on spot. The required wheelchair must be brought along.

In Füssen, about 5 km from Hohenschwangau, wheelchairs, rollators, scooters and other aids can be rent. If required, please contact the following company in Füssen directly:

Popp Reha-Team
Hochstiftstr. 7
87629 Füssen
Tel. +49 (0) 8362/ 92 10 49

Here you can find  handicapped accessible toilets:

  • Tourist Information Hohenschwangau
  • WC between Schloßbräustüberl and Museum of the Bavarian Kings. 
  • Neuschwanstein castle (2nd floor, only for castle visitors)
  • Museum of the Bavarian Kings (only for museum visitors)