Information for visitors


Current information / Coronavirus

Should the local 7-day incidence be above 35, the 3G rule will apply to a visit to our sights, i.e. all visitors must either be vaccinated against Covid-19, recovered from Covid-19 or tested negative.

Information on our Covid-19 protective measures


Ticket availability

Neuschwanstein castle:
Tickets are available in the official online shop until October 15th 2021.
Remaining tickets are sold daily from 8 a.m. in the Hohenschwangau Ticket Center, depending on availability. A quick sell-out must be expected.
Hohenschwangau castle:
Tickets are available in the official online shop until October 15th 2021.
Remaining tickets - depending on availability - are sold daily from 8:00 a.m. in the Hohenschwangau Ticket Center. A quick sell-out must be expected.
Museum of the Bavarian Kings:
Tickets are available in the official online shop and on site.

 

Mask requirement

Masks are compulsory in all sights. Visitors from aged 16 and over must wear an FFP2 mask. Medically certified exemptions from the mask requirement cannot be taken into account.

Transportation to the castles

 


 Shuttle-Bus to Neuschwanstein castle currently operating. 
 

 Horse carriage to Neuschwanstein castle currently operating.
 

 Horse carriage to Hohenschwangau castle currently operating.
 

 

Pöllat gorge closed



 

For safety reasons, the hiking trail through the Pöllat Gorge is unfortunately closed. 

Restoration

 

Restoration work is currently being carried out inside the Neuschwanstein Castle. The renovations are expected to last until 2023.

For further information click here...

Alpseebad open


The Alpseebad with kiosk are open daily from 11 a.m. to 6 p.m. just until September 27, 2021 (weather permitting).
More information can be found here....

FAQ

You can find the answers to frequently asked questions here.

Questions about tickets:

Tickets are available in our official online ticket store or on site at the Ticket Center in Hohenschwangau.

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From Thursday, 2 September 2021 – should the local 7-day incidence be above 35 – the 3G rule will apply to a visit to our sights, i.e. all visitors must either be vaccinated against Covid-19 (*), recovered from Covid-19 or tested negative. The well-know rules of hygiene and behavior apply to visit to all sights. 

You will need to bring appropriate proof (written or electronic) and present valid identification (ID card, passport or driving licence). Please note that no tests are offered in our houses.

(*) The following vaccines are currently licensed in the EU: BioNTech/ Pfizer, Moderna, AstraZeneca and Johnson & Johnson. Vaccination protection is only valid from the 15th day after the second vaccination if vaccines from BioNTech / Pfizer, Moderna, AstraZeneca have been inoculated. If you have received a different vaccine, you will also need a test! 

There is a limited amount of tickets available on spot at the Ticket Center every day. We open at 08:00 AM and start selling those tickets to our visitors. There is great demand for these tickets, however, which is why it is essential to be at the Ticket Center as early as possible in order to have a good chance at getting tickets for the day. Most days we are sold out in the later morning hours. These tickets are meant for sale on spot only and cannot be reserved in advance.

No, we can only issue tickets for the current day at the Ticket Center. We are selling tickets in advance online, depending on availability.

Unfortunately it is not possible to reserve tickets by phone or via E-Mail. Tickets can only be bought in advance using our online shop or on premise in the Ticket Center Hohenschwangau depending on availability.

If there are no tickets available anymore, tickets are completely sold out at that time.

Sometimes, the amount of tickets available online can be increased. Please visit the online shop again 1-4 days before you intend to visit us.

No, we don’t maintain one.

Tickets can neither be blocked nor reserved. We are selling tickets in advance online, depending on availability.

Unfortunately, we cannot say with certainty when that will happen. The decision to release tickets is made by a superior institution and even we as the ticket office often learn of these decisions at very short notice.

For as long as protective measures against the Corona virus are in place, we would ask you kindly to purchase tickets for all babies/toddlers. We have to keep the number of persons per tour at 10 in order for the castle to safely operate their tours.

After selecting a date in the online shop, you will find a drop-down menu for selecting the number of adult tickets. The one for children is right below that one.

Children must be added to your purchase online immediately. For this, you can find an extra drop-down menu under the one where you select the number of adults. We will not be able to still add tickets to your purchase afterwards.

The free tickets that we refer to on our website mean any ticket for adults that will not require payment. Among these are the tickets that holders of Annual passes or 14 days tickets receive. Other examples would be ambassadors or guardians of disabled visitors (has to be mentioned in the disability ID).

Tickets purchased online cannot be changed or refunded. Cancellation is not possible.

After completing your purchase, payment is immediately settled and your personalized tickets will be sent to you by e-mail. Changing these tickets to another date or time is not possible.

We currently can only offer credit card and PayPal payment in our online shop. Other options are being planned and worked on but we do not yet have a launch date for those.

These colours are an indication of how many tickets are left in any given tour online. Green means that the entire tour is still available, yellow means that a few tickets have been booked already and red means that there are only few tickets left. Please note that you can book a “red” tour. If a tour does not have enough space for the amount of people you selected anymore, the tour will not show up at all anymore.

The tour you are trying to book only has one single ticket left. The maximum number of participants is 10 per tour and 9 of those tickets have been booked already.

Unfortunately, we cannot offer the “King’s Ticket” for both castles at the moment. If you’d like to see both castles, we ask you to book the tickets separately. Please note that there should be no less than 2.5 hours between the tours you book.

Free tickets can only be issued on the day of your visit at the Ticket Center. Please note, however, that the number of tickets per day is limited and that even free tickets are subject to availability.

In general, tickets are personalized, in order enable the health authorities to contact all affected visitors in case of an outbreak of Covid-19.

You can only visit our castles as part of a guided tour.

Currently, you can go right up to the main gate of the castles.

Due to all the changes and adjustments that had to be made because of the pandemic, all reservations made March 17 th or before had to be cancelled and are not valid anymore.

You don’t necessarily have to print your tickets, you can also present the QR code on your phone at the entrance. Please make sure to have your phone charged and your display intact.

As of now, we do not have a newsletter to keep visitors up to date. Please check our website to learn about the latest changes to ticketing or tours.

Questions about transportation:

You can find all attractions, viewpoints and means of transport on our local map here:

Hohenschwangau Castle can be reached on foot within 15-20 minutes or by horse carriage (depend. on season).
Neuschwanstein Castle can be reached on foot within 30-40 minutes, by shuttle bus or horse carriage (depend. on season)
 

You can find all means of transport and hiking trails on our local map here:

Shuttle bus (Neuschwanstein):
Adults: € 2.50 uphill, € 1.50 downhill, € 3.00 round-trip
Children: age 0-6: free/ 7-12: € 1.00 uphill, € 0.50 downhill, € 1.50 round-trip
Bus tickets can be bought at the bus stop or from the bus driver (cash only).

Horse carriage Neuschwanstein:
Adults: € 7.00 uphill, € 3.50 downhill

Horse carriage Hohenschwangau:
Adults: € 4.50 uphill, € 2.00 downhill
For horse carriage transport you pay the driver of the carriage directly.

Please note that there is no bus transfer to Hohenschwangau Castle.

 

The bus goes every 20 minutes, the carriages approximately every 30 minutes.
They do not run on a fixed schedule since their intervals often depend on the numbers of visitors we receive.

Shuttle bus:
Summer: last trip uphill 17:30 h
last trip downhill 18:45 h
Winter: last trip uphill 15:30 h
last trip downhill 16:45 h
 

No. You simply buy a bus ticket or pay the horse carriage driver and then take the next available transport to your destination.

 

The carriage to Hohenschwangau Castle takes you to the back entrance of the courtyard.
The carriage to Neuschwanstein Castle takes you to a carriage stop about 400 meters below the castle (5-10 minutes uphill to castle)
The shuttle bus to Neuschwanstein Castle takes you close to the viewpoint "Jugend", about 600 meters above the castle (5-10 minutes downhill to castle)

Please note that the way to Neuschwanstein Castle from either drop-off point is quite steep.
 

Hohenschwangau Castle can be reached on foot within 15-20 minutes.
Neuschwanstein Castle can be reached on foot within 30-40 minutes.
You can find the hiking trails to the castles on our local map here:

No. You will have to leave your car on one of the 4 large parking lots in our village. The castles can then be reached on foot, by horse carriage or shuttle bus.

For all train connections between Munich and Füssen, please visit the website of the German rail services: http://www.bahn.de

 

For information on regional public transport, please visit the website of RVO: https://www.rvo-bus.de/oberbayernbus/view/freizeittipps/ausflugsbusse/koenigsschloesser.shtml

Questions about your visit:

Yes. For visitors from 6 years of age, a mask is required in the ticket center, in the castles, in the Museum of the Bavarian Kings, in the shuttle bus and in the carriages. Visitors without an appropriate mask are not allowed to enter in sights; this also applies if a medical certificate is presented.

  • Winter time: 02.01.2021 until 26.03.2021 and 16.10.2021 until 30.12.2021

Monday to Sunday     8.30 a.m. to 3.00 p.m. 
 

  • Summer time: 27.03.2021 until 15.10.2021 

Monday to Sunday    8.00 a.m. to 4.00 p.m.
 

Closing days: December 24, December 25, Dezember 31 and January 1. 

Our castles close after the last tour of the day has been finished.

Summer season: Hohenschwangau Castle 5 p.m, Neuschwanstein Castle 6.00 p.m.

Winter season: Hohenschwangau Castle 4 p.m., Neuschwanstein Castle  4 p.m.

 

Here you can find the current opening hours... 

One option we would like to recommend it visiting the Museum of Bavarian Kings.
Since Schwangau, Füssen and the Allgäu region are a popular hiking- and holiday destination, you can find an extensive catalogue of activities within reach. For additional information simply visit

In Hohenschwangau Castle you will be touring the entire castle for about 45 minutes. In Neuschwanstein Castle you will have a guided tour through the completed rooms of the castle for about 35 minutes. Afterwards, you will have an opportunity to visit the rest of the exhibition area by yourself. The Museum of Bavarian Kings can be visited without a tour anytime from 09:00 to 17:00. At the reception, you can even get a free audio guide in the language of your choice.

No. In order to manage the large numbers of visitors we receive, it is obligatory to visit the castles in guided tours.

We offer live-guided tours in English and German for both castles. These take place approximately twice per hour.
Additionally, we offer audio-guided tours. The necessary devices are included in the ticket price and can be offered in the following languages:

Neuschwanstein castle:

German, English, French, Spanish, Italian, Portuguese (Brazil), Hungarian, Dutch, Greek, Polish, Czech, Slovenian, Russian, Chinese (Mandarin), Japanese, Korean, Thai, Hebrew, Arabic

Hohenschwangau castle:

German, English, French, Spanish, Italian, Portuguese (Brazil), Hungarian, Dutch, Polish, Czech, Russian, Chinese (Mandarin), Japanese, Korean

Museum of the Bavarian Kings:

German, English, French, Spanish, Portuguese, Italian, Russian, Chinese (Mandarin), Japanese and Polish.

You will receive your audio guide directly inside the castle before your tour begins. In the museum, you will receive them at the reception counter. The audio guide devices are always free of charge.

Please be in the castle courtyard of the castle you are visiting on time.
You will find the tour number printed on your ticket on the monitor next to the turnstiles.
Through these turnstiles you will enter the castle. Inside, you will be met by your tour guide.

In both castles, visitors will have to climb stairs during the tour. In Hohenschwangau Castle, there are approximately 90 steps, in Neuschwanstein Castle, approximately 350 steps.
Unfortunately, in Hohenschwangau, there is no way to avoid these stairs and therefore persons with limited mobility or guests who depend on a wheelchair cannot visit Hohenschwangau Castle.

In Neuschwanstein Castle, there is an elevator. But at the moment because of the Corona pandemic, the elevator is not in operation. Due to the Codvid-19 restrictions and protective measures, people who are dependent on a wheelchair cannot currently visit the royal palaces. We will inform you here as soon as there are changes to the restrictions. Thank you for your understanding.

In order to reach the castles, there are several possibilities:
The hiking trail to Hohenschwangau Castle is not steep and has no stairs at all.
The hiking trail to Neuschwanstein Castle is a lot steeper and we would instead recommend to use the horse carriage transport. Any regular-sized, foldable wheelchair can be stowed in the trunk at the back of the carriages. Please note, however, that the carriages do not have a ramp. So it is necessary that the person who needs to be transported is able to somehow get into the carriage by themselves or with the help of their companions.

Due to the very steep descent from the bus stop "Jugend" to Neuschwanstein Castle, we do not recommend to use the bus transfer in this case.

There is no rental service for wheelchairs or rollators. The required wheelchair/ walking aids must be brought along. 

No. The courtyards of both castles are free to visit without tickets.

For information on renovation works, please visit the website of the Bavarian Palace Department, http://www.neuschwanstein.de

Information on attractions belonging to the Wittelsbach equalizing fund, please visit our website http://www.hohenschwangau.de

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Hohenschwangau Castle can be seen and photographed very well from many points in our village.

In order to take a picture from a larger distance, we recommend the viewpoint "Jugend" which you can find on our local map.

Furthermore, you will find a viewing platform extending over Pöllat gorge below the castle and additionally, Mount Tegelberg offers many locations from where you can take nice pictures of Neuschwanstein Castle.

 

In the village of Hohenschwangau you will find 4 large parking lots.

The parking fees are as follows:

Parking lots P1, P2, P3 and P4: 
Car (P1, P2, P3 and P4): € 8.00 up to 6 hours. For each additional hour started will be charged additionally. 
Bus (P1 + P4): € 15.00 per day
Mobile homes/ Caravans (P2): € 10.50 up to 6 hours.For each additional hour: € 1.00 (Max. per day € 13.50).
Motorbike (P2 + P3): € 3.00 per day

Please note that mobile homes/ campers are only allowed to park in parking lot P2. 

You can find an ATM at the following locations:

1. At the tourist information office, next to the bus stop.

2. Next to the P1 parking lot, opposite the tourist information and bus stop.

3. Near parking lot P3, next to the “Königshütte” snack bar.

4. At the Hotel Müller next to the bistro.

At the entrance to the village, at the tourist information and bus stop in Hohenschwangau, there is a stamp machine and a post box.

No. It is strictly forbidden to take animals inside the sights. 

No. Animals are strictly forbidden in all our attractions. However, feel free to take your pet to the castle courtyards or any of the viewpoints in the area.

Yes. While it is not possible to take strollers into the rooms of the castles with you, due to limited space and the large size of the groups, you can take your childrens' strollers/buggy into the castle courtyards.
At Neuschwanstein Castle, you can even find a designated room to store your stroller for the duration of your visit.

Regular-size backpacks and handbags can be taken into the tours. Large luggage, hiking backpacks or military backpacks are not allowed inside the castles and the museum.

Please note that luggage inspection on a sample basis can occur at the entrance to Neuschwanstein Castle. This serves to ensure the security of all our visitors. 

Baggage cannot be stored in the Ticket-Center Hohenschwangau.

 

No. It is strictly forbidden to take photographs or movies inside all sights.

Yes. The Pöllat gorge has been accessible since mid-May 2019. 

In case of bad weather and in winter time the gorge will be closed for safety reasons. For further information, please contact the Tourist Information +49 (0)83 62/81 98 0. Many Thanks.

Unfortunately the access to Mary's bridge (Marienbrücke) is currently unavailable. Due to extensive renovation work, the Marienbrücke is closed until further notice.