Information for visitors

Closure due to the Covid-19 pandemic

Due to the current Covid-19 Situation, the royal castles and the Museum of the Bavarian Kings are closed until further notice.

Transportation to the castles

 


 Shuttle-Bus to Neuschwanstein castle is not operating. 
 

 Horse carriage to Neuschwanstein castle is not operating.
 

 Horse carriage to Hohenschwangau castle is not operating.
 

 

Restoration

 

Restoration work is currently being carried out inside the Neuschwanstein Castle. The renovations are expected to last until 2023.

For further information click here...

Mary's bridge closed


For safety reasons due to ice or snow, the access to the Mary's bridge (Marienbrücke) is currently unavailable. 

Pöllat gorge closed



 

For safety reasons, the hiking trail through the Pöllat Gorge is unfortunately closed during winter. 

FAQ

You can find the answers to frequently asked questions here.

Questions about tickets:

Unfortunately it is not possible to reserve tickets by phone or via E-Mail. Tickets can only
be bought in advance using our online shop.

If there are no tickets available anymore, tickets are completely sold out at that time.

Sometimes, the amount of tickets available online can be increased. Please visit the
online shop again 1-4 days before you intend to visit us.

Children must be added to your purchase online immediately. For this, you can find an
extra drop-down menu under the one where you select the number of adults. We will
not be able to still add tickets to your purchase afterwards.

Tickets purchased online cannot be changed or refunded. Cancellation is not possible.

After completing your purchase, payment is immediately settled and your personalized
tickets will be sent to you by e-mail. Changing these tickets to another date or time is not
possible.

We currently can only offer credit card payment in our online shop. PayPal and other
options are being planned and worked on but we do not yet have a launch date for
those.

Unfortunately, we cannot say with certainty when that will happen. The decision to
release tickets is made by a superior institution and even we as the ticket office often
learn of these decisions at very short notice.

For as long as protective measures against the Corona virus are in place, we would ask
you kindly to purchase tickets for all babies/toddlers. We have to
keep the number of persons per tour at 10 in order for the castle to safely operate their
tours.

After selecting a date in the online shop, you will find a drop-down menu for selecting
the number of adult tickets. The one for children is right below that one.

The free tickets that we refer to on our website mean any ticket for adults that will not
require payment. Among these are the tickets that holders of Annual passes or 14 days
tickets receive. Other examples would be ambassadors or guardians of disabled visitors
(has to be mentioned in the disability ID).

These colours are an indication of how many tickets are left in any given tour online.
Green means that the entire tour is still available, yellow means that a few tickets have
been booked already and red means that there are only few tickets left. Please note that
you can book a “red” tour. If a tour does not have enough space for the amount of
people you selected anymore, the tour will not show up at all anymore.

There is a limited amount of tickets available on spot at the Ticket Center every day. We
open at 08:00 AM and start selling those tickets to our visitors. There is great demand for
these tickets, however, which is why it is essential to be at the Ticket Center as early as
possible in order to have a good chance at getting tickets for the day. Most days we are
sold out in the later morning hours. These tickets are meant for sale on spot only and
cannot be reserved in advance.

As of now, we do not have a newsletter to keep visitors up to date. Please check our
website to learn about the latest changes to ticketing or tours.

No, we don’t maintain one.

Unfortunately, we cannot offer the “King’s Ticket” for both castles at the moment. If
you’d like to see both castles, we ask you to book the tickets separately. Please note that
there should be no less than 2.5 hours between the tours you book.

Free tickets can only be issued on the day of your visit at the Ticket Center. Please note,
however, that the number of tickets per day is limited and that even free tickets are
subject to availability.

Reduced or free tickets can only be issued on the day of your visit at the Ticket Center. Please note,
however, that the number of tickets per day is limited and that even free tickets are
subject to availability.

Reservations are no longer possible at all. We are now selling tickets in advance online,
depending on availability.

No, we can only issue tickets for the current day at the Ticket Center. We are selling
tickets in advance online, depending on availability.

Tickets can neither be blocked nor reserved. We are selling tickets in advance online,
depending on availability.

The tour you are trying to book only has one single ticket left. The maximum number of
participants is 10 per tour and 9 of those tickets have been booked already.

In general, tickets are personalized, in order enable the health authorities to contact all
affected visitors in case of an outbreak of Covid-19.

You can only visit our castles as part of a guided tour.

Currently, you can go right up to the main gate of the castles.

You can visit Mary’s bridge free of charge and without a ticket. If there are lots of visitors
at the bridge, you may encounter some waiting time however.

Due to all the changes and adjustments that had to be made because of the pandemic,
all reservations made March 17 th or before had to be cancelled and are not valid
anymore.

You don’t necessarily have to print your tickets, you can also present the QR code on
your phone at the entrance. Please make sure to have your phone charged and your
display intact.

Questions about transportation:

You can find all attractions, viewpoints and means of transport on our local map here:

Hohenschwangau Castle can be reached on foot within 15-20 minutes or by horse carriage (depend. on season).
Neuschwanstein Castle can be reached on foot within 30-40 minutes, by shuttle bus or horse carriage (depend. on season)
 

You can find all means of transport and hiking trails on our local map here:

Shuttle bus Mary's Bridge (Neuschwanstein):
Adults: € 2.50 uphill, € 1.50 downhill, € 3.00 round-trip
Children: age 0-6: free/ 7-12: € 1.00 uphill, € 0.50 downhill, € 1.50 round-trip
Bus tickets can be bought at the bus stop or from the bus driver (cash only).

Horse carriage Neuschwanstein:
Adults: € 7.00 uphill, € 3.50 downhill

Horse carriage Hohenschwangau:
Adults: € 4.50 uphill, € 2.50 downhill
For horse carriage transport you pay the driver of the carriage directly.

Please note that there is no bus transfer to Hohenschwangau Castle.

 

The bus goes every 20 minutes, the carriages approximately every 30 minutes.
They do not run on a fixed schedule since their intervals often depend on the numbers of visitors we receive.

Shuttle bus:
Summer: last trip uphill 17:30
last trip downhill 18:45
Winter: last trip uphill 15:30
last trip downhill 17:00
 

No. You simply buy a bus ticket or pay the horse carriage driver and then take the next available transport to your destination.

 

The carriage to Hohenschwangau Castle takes you to the back entrance of the courtyard.
The carriage to Neuschwanstein Castle takes you to a carriage stop about 400 meters below the castle (5-10 minutes uphill to castle)
The shuttle bus to Neuschwanstein Castle takes you close to Mary's Bridge, about 600 meters above the castle (5-10 minutes downhill to castle)

Please note that the way to Neuschwanstein Castle from either drop-off point is quite steep.
 

Hohenschwangau Castle can be reached on foot within 15-20 minutes.
Neuschwanstein Castle can be reached on foot within 30-40 minutes.
You can find the hiking trails to the castles on our local map here:

No. You will have to leave your car on one of the 4 large parking lots in our village. The castles can then be reached on foot, by horse carriage or shuttle bus.

For all train connections between Munich and Füssen, please visit the website of the German rail services: http://www.bahn.de

 

For information on regional public transport, please visit the website of RVO: https://www.rvo-bus.de/oberbayernbus/view/freizeittipps/ausflugsbusse/koenigsschloesser.shtml

Questions about your visit:

  • Winter time: 16.10.2020 until 30.12.2020 and 02.01.2021 until 26.03.2021: Monday to Sunday 8.30 a.m. to 3.00 p.m. 
  • Summer time: 27.03.2021 until 15.10.2021: Monday to Sunday 8.00 a.m. to 4.00 p.m.

► Closing days: December 24, December 25, Dezember 31 and January 1. 

⇒ At the momentan our Ticket Center office is not available by phone. Please contact us by email at: info(at)ticket-center-hohenschwangau.de

 

How long you need to wait depends strongly on how many people are visiting at a given moment. Usually, you will be entering the castles 1-2 hours after purchasing your tickets, but it can take a lot longer if there are many visitors.
Generally, we recommend to be at the Ticket Center as early as possible.

One option we would like to recommend it visiting the Museum of Bavarian Kings.
Since Schwangau, Füssen and the Allgäu region are a popular hiking- and holiday destination, you can find an extensive catalogue of activities within reach. For additional information simply visit

Your tour through the castles will start directly inside the rooms of the castles. Therefore, you need sufficient time to get from the Ticket Center to the castle you're visiting.
When we're receiving large numbers of visitors, it can also happen that our tours for the following hours are already sold out. This can also be a reason for a longer delay before admission to the castle.

In Hohenschwangau Castle you will be touring the entire castle for about 35 minutes. In Neuschwanstein Castle you will have a guided tour through the completed rooms of the castle for about 35 minutes. Afterwards, you will have an opportunity to visit the rest of the exhibition area by yourself. The Museum of Bavarian Kings can be visited without a tour anytime from 09:00 to 17:00. At the reception, you can even get a free audio guide in the language of your choice.

For the King's Ticket you should expect about 3-4 hours, for the Swan Ticket about 4-5 hours.
These estimates may vary depending on the number of visitors and remaining capacity in our tours.
 

We offer live-guided tours in English and German for both castles. These take place approximately twice per hour.
Additionally, we offer audio-guided tours. The necessary devices are included in the ticket price and can be offered in the following languages:

Neuschwanstein castle:

German, English, French, Spanish, Italian, Portuguese (Brazil), Hungarian, Dutch, Greek, Polish, Czech, Slovenian, Russian, Chinese (Mandarin), Japanese, Korean, Thai, Hebrew, Arabic

Hohenschwangau castle:

German, English, French, Spanish, Italian, Portuguese (Brazil), Hungarian, Dutch, Polish, Czech, Russian, Chinese (Mandarin), Japanese, Korean

Museum of the Bavarian Kings:

German, English, French, Spanish, Portuguese, Italian, Russian, Chinese (Mandarin), Japanese and Polish.

You will receive your audio guide directly inside the castle before your tour begins. In the museum, you will receive them at the reception counter. The audio guide devices are always free of charge.

Please be in the castle courtyard of the castle you are visiting on time.
You will find the tour number printed on your ticket on the monitor next to the turnstiles.
Through these turnstiles you will enter the castle. Inside, you will be met by your tour guide.

Our castles close after the last tour of the day has been finished.

Summer season: Hohenschwangau Castle 17:00, Neuschwanstein Castle 18:00

Winter season: Hohenschwangau Castle 16:00, Neuschwanstein Castle 16:00

In both castles, visitors will have to climb stairs during the tour. In Hohenschwangau Castle, there are approximately 90 steps, in Neuschwanstein Castle, approximately 350 steps.
Unfortunately, in Hohenschwangau, there is no way to avoid these stairs and therefore persons with limited mobility or guests who depend on a wheelchair cannot visit Hohenschwangau Castle.

In Neuschwanstein Castle, there is an elevator. But at the moment because of the Corona pandemic, the elevator is not in operation. Due to the Codvid-19 restrictions and protective measures, people who are dependent on a wheelchair cannot currently visit the royal palaces. We will inform you here as soon as there are changes to the restrictions. Thank you for your understanding.

In order to reach the castles, there are several possibilities:
The hiking trail to Hohenschwangau Castle is not steep and has no stairs at all.
The hiking trail to Neuschwanstein Castle is a lot steeper and we would instead recommend to use the horse carriage transport. Any regular-sized, foldable wheelchair can be stowed in the trunk at the back of the carriages. Please note, however, that the carriages do not have a ramp. So it is necessary that the person who needs to be transported is able to somehow get into the carriage by themselves or with the help of their companions.

Due to the very steep descent from the bus stop at Mary's Bridge to Neuschwanstein Castle, we do not recommend to use the bus transfer in this case.

There is no rental service for wheelchairs or rollators. The required wheelchair/ walking aids must be brought along. 

No. The courtyards of both castles as well as Mary's Bridge are free to visit without tickets.

No. In order to manage the large numbers of visitors we receive, it is obligatory to visit the castles in guided tours.

Hohenschwangau Castle can be seen and photographed very well from many points in our village.

In order to take a picture from a larger distance, we recommend the viewpoint "Jugend" which you can find on our local map.

For Neuschwanstein Castle, we mainly recommend Mary's Bridge which you will find on our local map. Furthermore, you will find a viewing platform extending over Pöllat gorge below the castle and additionally, Mount Tegelberg offers many locations from where you can take nice pictures of Neuschwanstein Castle.

Please note that in case of snow and ice, Mary's Bridge is closed in order to guarantee the safety of our visitors.

In the village of Hohenschwangau you will find 4 large parking lots.

The parking fees are as follows:

Parking lots P1, P2, P3 and P4: 
Car (P1, P3): € 8.00 per day
Car (P2): € 8.00 up to 6 hours. Every additional hour: € 0.50 (Max. per day € 9.50).
Car (P4): € 8.00 up to 6 hours. Every additional hour: € 1.00 (Max. per day € 12.00).
Bus: € 15.00 per day
Caravans/ Mobile home (P2): € 10.50 up to 6 hours. Every additional hour: € 1.00 (Max. per day € 13.50).
Motorcycle (P2): € 3.00 per day

Please note that parking spaces for mobile homes and motorcycles are not available in the parking lot P4. 

For information on renovation works, please visit the website of the Bavarian Palace Department, http://www.neuschwanstein.de

Information on attractions belonging to the Wittelsbach equalizing fund, please visit our website http://www.hohenschwangau.de

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No. It is strictly forbidden to take animals inside the sights. 

No. Animals are strictly forbidden in all our attractions. However, feel free to take your pet to the castle courtyards or any of the viewpoints in the area.

Yes. While it is not possible to take strollers into the rooms of the castles with you, due to limited space and the large size of the groups, you can take your childrens' strollers/buggy into the castle courtyards.
At Neuschwanstein Castle, you can even find a designated room to store your stroller for the duration of your visit.

Regular-size backpacks and handbags can be taken into the tours. Large luggage, hiking backpacks or military backpacks are not allowed inside the castles and the museum.

Please note that luggage inspection on a sample basis can occur at the entrance to Neuschwanstein Castle. This serves to ensure the security of all our visitors. 

Baggage cannot be stored in the Ticket-Center Hohenschwangau. There are some lockers (medium size) in front of the Tourist Information in Hohenschwangau.

 

No. It is strictly forbidden to take photographs or movies inside all sights.

Yes. The Pöllat gorge has been accessible since mid-May 2019. 

In case of bad weather and in winter time the gorge will be closed for safety reasons. For further information, please contact the Tourist Information +49 83 62/81 98 0. Many Thanks.