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FAQs

 

 

You can find the answers to frequently asked questions here.

 

Questions about tickets and ticket reservation:

1. How can I reserve tickets?

Ticket reservation can only be done online. Please use our reservation forms here: 

 

2. Is ticket reservation necessary for a specific day?

Depending on availability, tickets can also be bought on spot at the Ticket Center.
However, by reserving, you can secure tickets for a specific entrance time in advance. Especially during school holidays, public holidays and summer season we urgently recommend to reserve tickets in advance.

3. Can I still reserve tickets for a specific date and time?

 

It is possible that certain dates are already fully booked weeks in advance.
If you're trying to reserve and you choose a day on which reservations are not possible anymore, our system will notify you about this.

 

4. How can I change or cancel my reservation?

You can request changes by sending an e-mail to info@ticket-center-hohenschwangau.de.

If possible, we will change your reservation free of charge.

We can cancel your reservation free of charge if you submit your cancellation request at least 2 hours before your confirmed entrance time.

 

5. If I reserve tickets, do I pay in advance?

No. When you reserve tickets, you submit credit card details as a security, but you always pay on spot when you collect your tickets.

We never charge your credit card in advance.

 

6. Can reserved tickets be secured beyond my pick-up time? When does my reservation expire?

No. The pick-up time 1.5 hours before your admission is a guideline introduced by the castle administration in order to make sure that all customers have enough time to reach their tour on time. We have to strictly abide by it.

 

7. Can I still change my reserved tour on the day I visit?

Yes, depending on availability. If you need to change your reservation, please contact us as early as possible by e-mail or phone (09:00 - 15:30).

8. Can I reserve on the phone?

No. Reservations can only be done online. Please find our reservation forms here: 

9. Can I buy tickets or pick up my reservation a day before my visit?

No. Tickets can only be issued for the current day, not in advance.

 

10. Do I have to do a combination ticket in one day?

Yes. The price for combination tickets can only be applied if all attractions included in a combination ticket are visited in one day. Otherwise, you will need to buy separate tickets for each attraction on the days you'd like to visit them.

11. Can I still buy tickets on spot when I arrive at the Ticket Center?

Yes, depending on availability. However, we highly recommend to arrive at the Ticket Center as early as possible in order to avoid long queues.

12. How far in advance should I reserve tickets?

We recommend to reserve tickets as soon as you know on which day you want to visit. Generally, ticket reservations are possible 2 days or more in advance, but certain days can be fully booked months in advance, especially during school holidays or on public holidays.

13. How can I pay at the Ticket Center?

We accept credit and debit cards (American Express, Diners Club, Mastercard, UnionPay, VISA), ATM cards (Bankomat, Girocard, Maestro, V Pay) and cash (euros only).

14. How do I reserve if I've already purchased a 14-days-ticket, Kombi-BSV-Ticket or Annual Castle Pass?

Simply make a normal reservation. The price will be adjusted at the Ticket Center when you present your combination passes at the till. Please note that the service fee still applies.

15. Are Hohenschwangau Castle and the Museum of Bavarian Kings included in the combination passes mentioned above?

No. Hohenschwangau Castle and the Museum of Bavarian Kings belong to the Wittelsbach equalizing fund (Wittelsbacher Ausgleichsfonds). They are not included in any combination pass issued by the Bavrian Palace Department.


Questions about transportation:

1. Where can I find the castles, the museum, Mary's Bridge or Lake Alpsee?

You can find all attractions, viewpoints and means of transport on our local map.  

Click on the map to enlarge.

2. How can I reach the castles?

Hohenschwangau Castle can be reached on foot within 15-20 minutes or by horse carriage (depend. on season).

Neuschwanstein Castle can be reached on foot within 30-40 minutes, by shuttle bus or horse carriage (depend on season)

 

4. Where do I find the shuttle bus and the horse carriage?

You can find all means of transport and hiking trails on our local map. 

Click on the map to enlarge.

5. What do these cost and where do I pay?

• Shuttle bus Mary's Bridge (Neuschwanstein):

Adults: € 2.50 uphill, € 1.50 downhill, € 3.50 round-trip

Children: age 0-6: free/ 7-12: € 1.00 uphill, € 0.50 downhill, € 1.50 round-trip

Bus tickets can be bought at the bus stop or from the bus driver (cash only).

 

• Horse carriage Neuschwanstein:

Adults: € 7.00 uphill, € 3.50 downhill

 

• Horse carriage Hohenschwangau:

Adults: € 4.50 uphill, € 2.50 downhill

 

For horse carriage transport you pay the driver of the carriage directly.

Please note that there is no bus transfer to Hohenschwangau Castle.

6. How often do they go?

The bus goes every 20 minutes, the carriages approximately every 30 minutes.

They do not run on a fixed schedule since their intervals often depend on the numbers of visitors we receive.

 

Shuttle bus:
Summer: last trip uphill 17:30
last trip downhill 18:45

 Winter: last trip uphill 15:30
last trip downhill 17:00


 

7. Can I reserve a bus or horse carriage?

No. You simply buy a bus ticket or pay the horse carriage driver and then take the next available transport to your destination.

8. Do busses and carriages take you to the entrance of the castles?

The carriage to Hohenschwangau Castle takes you to the back entrance of the courtyard.

The carriage to Neuschwanstein Castle takes you to a carriage stop about 400 meters below the castle (5-10 minutes uphill to castle)

The shuttle bus to Neuschwanstein Castle takes you close to Mary's Bridge, about 600 meters above the castle (5-10 minutes downhill to castle)

Please note that the way to Neuschwanstein Castle from either drop-off point is quite steep.

9. How long is the walk to the castles? Where can I find the trails?

Hohenschwangau Castle can be reached on foot within 15-20 minutes.

Neuschwanstein Castle can be reached on foot within 30-40 minutes.

You can find the hiking trails to the castles on our local map.  

Click on the map to enlarge.

10. Can I take my own car to reach the castles?

No. You will have to leave your car on one of the 4 large parking lots in our village. The castles can then be reached on foot, by horse carriage or shuttle bus.

11. When does the last train to Munich leave?

For all train connections between Munich and Füssen, please visit the website of the German rail services: http://www.bahn.de

 

12. When does the bus back to Füssen train station go?

For information on regional public transport, please visit the website of RVO (only in German):
https://www.rvobus.de/oberbayernbus/view/freizeittipps/ausflugsbusse/koenigsschloesser.shtml


Questions about the day you will visit us:

1. What are the opening hours of the Ticket Center?

During summer season (01.04.2019-15.10.2019) we are open from 07:30 to 17:00. Telephone hours are 09:00 to 17:00.

During winter season (16.10.2019-31.03.2020) we are open from 08:30 to 15:00. Telephone hours are 09:00 to 15:30.

Please note that during winter season, ticket sale for Neuschwanstein Castle ends at 15:00!

 

2. How long do I have to wait currently/the next day?

How long you need to wait depends strongly on how many people are visiting at a given moment. Usually, we receive the largest number of visitors between 11:00 and 14:00.

Usually, you will be entering the castles 1-2 hours after purchasing your tickets, but it can take a lot longer if there are many visitors.
Generally, we recommend to be at the Ticket Center as early as possible.

 

3. What can I do if I have to wait longer for admission to the castle?

One option we would like to recommend it visiting the Museum of Bavarian Kings.

Since Füssen and the Allgäu region are a popular hiking- and holiday destination, you can find an extensive catalogue of activities within reach. For additional information simply visit

http://www.fuessen.de
http://www.schwangau.de
https://www.landkreis-ostallgaeu.de/tourismus.html

 

4. Why is there so much time between buying the ticket and entering the castle?

Your tour through the castles will start directly inside the romms of the castles. Therefore, you need sufficient time to get from the Ticket Center to the castle you're visiting.

When we're receiving large numbers of visitors, it can also happen that our tours for the following hours are already sold out. This can also be a reason for a longer delay before admission to the castle.

 

5. How long are the tours through the castles?

In Hohenschwangau Castle you will be touring the entire castle for about 35 minutes.

In Neuschwanstein Castle you will have a guided tour through the completed rooms of the castle for about 35 minutes. Afterwards, you will have an opportunity to visit the rest of the exhibition area by yourself.

The Museum of Bavarian Kings can be visited without a tour anytime from 09:00 to 17:00. At the reception, you can even get a free audio guide in the language of your choice.

 

6. How much time will I need for a King's Ticket or Swan Ticket?

For the King's Ticket you should expect about 3-4 hours, for the Swan Ticket about 4-5 hours.

These estimates may vary depending on the number of visitors and remaining capacity in our tours.

 

7. What languages are available for the tours?

We offer live-guided tours in English and German for both castles. These take place approximately twice per hour.

Additionally, we offer audio-guided tours. The necessary devices are included in the ticket price and can be offered in the following languages:

Neuschwanstein castle:

German, English, French, Spanish, Italian, Portuguese (Brazil), Hungarian, Dutch, Greek, Polish, Czech, Slovenian, Russian, Chinese (Mandarin), Japanese, Korean, Thai, Hebrew, Arabic

Hohenschwangau castle:

German, English, French, Spanish, Italian, Portuguese (Brazil), Hungarian, Dutch, Polish, Czech, Russian, Chinese (Mandarin), Japanese, Korean

Museum of the Bavarian Kings:

German, English, French, Spanish, Portuguese, Italian, Russian, Chinese (Mandarin), Japanese and Polish.

 

8. Where do I get my audio guide? How much is it?

You will receive your audio guide directly inside the castle before your tour begins. In the museum, you will receive them at the reception counter. The audio guide devices are always free of charge.

 

9. Where do I meet my group for the tour?

Please be in the castle courtyard of the castle you are visiting on time.

You will find the tour number printed on your ticket on the monitor next to the turnstiles.

Through these turnstiles you will enter the castle. Inside, you will be met by your tour guide.

 

10. When do the castles close?

Our castles close after the last tour of the day has been finished.

Summer season: Hohenschwangau Castle 17:00, Neuschwanstein Castle 18:00

Winter season: Hohenschwangau Castle 16:00, Neuschwanstein Castle 16:00


 

 

11. Are the castles accessible for people who depend on a wheelchair or whose mobility is limited? How can they reach the castles?

In both castles, visitors will have to climb stairs during the tour. In Hohenschwangau Castle, there are approximately 90 steps, in Neuschwanstein Castle, approximately 350 steps.

Unfortunately, in Hohenschwangau, there is no way to avoid these stairs and therefore persons with limited mobility or guests who depend on a wheelchair cannot visit Hohenschwangau Castle.

In Neuschwanstein Castle, there is an elevator and therefore it is definitely possible for persons with limited mobility or guests who depend on a wheelchair to visit. However, we urgently recommend to reserve this elevator in advance. Please simply fill in the regular reservation form for Neuschwanstein Castle at https://www.hohenschwangau.de/1355.0.html and please use the message panel in order to inform us that you will need the elevator.

In order to reach the castles, there are several possibilities:

The hiking trail to Hohenschwangau Castle is not steep and has no stairs at all.

The hiking trail to Neuschwanstein Castle is a lot steeper and we would instead recommend to use the horse carriage transport. Any regular-sized, foldable wheelchair can be stowed in the trunk at the back of the carriages. Please note, however, that the carriages do not have a ramp. So it is necessary that the person who needs to be transported is able to somehow get into the carriage by themselves or with the help of their companions.

Due to the very steep descent from the bus stop at Mary's Bridge to Neuschwanstein Castle, we do not recommend to use the bus transfer in this case.

 

12. Do I have to buy a ticket if I want to see only the outside of the castles?

No. The courtyards of both castles as well as Mary's Bridge are free to visit without tickets.

 

13. Can I visit the castles without a guided tour?

No. In order to manage the large numbers of visitors we receive, it is obligatory to visit the castles in guided tours.

 

14. Where are the best viewpoints for taking pictures of the castles?

Click on the map to enlarge.

Hohenschwangau Castle can be seen and photographed very well from many points in our village.

In order to take a picture from a larger distance, we recommend the viewpoint "Jugend" which you can find on our local map.

For Neuschwanstein Castle, we mainly recommend Mary's Bridge which you will find on our local map. Furthermore, you will find a viewing platform extending over Pöllat gorge below the castle and additionally, Mount Tegelberg offers many locations from where you can take nice pictures of Neuschwanstein Castle.

Please note that in case of snow and ice, Mary's Bridge is closed in order to guarantee the safety of our visitors.

 

15. Are there enought parking lots available? How much are they?

Click on the map to enlarge.

In the village of Hohenschwangau you will find 4 large parking lots.

The parking fees are:

Car: € 7.00 per day
Bus: € 15.00 per day
Mobile home: € 8.50 per day
Motorcycle: € 3.00 per day

 

16. Is there currently renovation works taking place in the castles?

For information on renovation works, please visit the website of the Bavarian Palace Department, http://www.neuschwanstein.de

Information on attractions belonging to the Wittelsbach euqalizing fund, please visit our website http://www.hohenschwangau.de

 


 

17. Can I bring my small dog in a bag or cage on the busses and carriages or into the castles?

No. Animals are strictly forbidden in all our attractions. However, feel free to take your pet to the castle courtyards or any of the viewpoints in the area.

18. Can I bring a baby stroller/buggy to the castles?

Yes. While it is not possible to take strollers into the rooms of the castles with you, due to limited space and the large size of the groups, you can take your childrens' strollers into the castle courtyards.

At Neuschwanstein Castle, you can even find a designated room to store your stroller for the duration of your visit.

 

19. Can I bring a backpack or handbag into the castles?

Regular-size backpacks and handbags can be taken into the tours. Large luggage, hiking backpacks or military backpacks are not allowed inside the castles and the museum.

Please note that luggage inspection on a sample basis can occur at the entrance to Neuschwanstein Castle. This serves to ensure the security of all our visitors.

 

20. Can I take a hike through Pöllat gorge to Neuschwanstein Castle?

No. Due to a heavy landslide, Pöllat gorge has been closed down for an indeterminate time.