Reservation are only possible with a valid credit card and at the latest 2 days in advance until 3 p.m. (German local time) depending on availability. Reservations for the same day are not possible!
Example: You like to visit the Castles on the 20th of a month. Therefore you have to reserve your ticket for your visit until the 18th of that month 3 p.m. latest. After this deadline a reservation is not possible anymore.
We charge a service fee for ticket reservations for Neuschwanstein and Hohenschwangau castle as follows:
For individual guests, children and school groups: 1,80 per person and castle
For groups from 15 paying guests: 0,90 per person and castle
There is no service fee for the museum.
The tickets must be paid at the Ticket Center in Hohenschwangau upon pick-up.
When you request a reservation, you will receive a written confirmation with all the most important information. Please note your confirmed entrance time, which you will find on the confirmation. In case of a high reservation demand, the confirmed entrance time may differ from your desired entrance time!
Changing your entrance time is subject to availability.
The cancellation deadline ends 2 hours before your confirmed entrance time. If you fail to meet the deadline, the service fee will be charged.
Pick-up of the tickets only at the Ticket Center in Hohenschwangau (please note the opening hours) and only at the day of your visit.
The reserved tickets must be picked up no later than 1.5 hours before the confirmed entrance time. Otherwise the reservation will be forfeited.
You receive the tickets at a separate counter for "reserved tickets" at the Ticket Center.
Attention! If you don't pick-up the tickets on time, we can't hand you the tickets for your reserved admission time.
In case of non-pick-up of the tickets, the double service fee per ticket will be charged immediately and your credit card will be debited.