FAQ

Frequently asked questions


Here you will find answers to the most important questions on the following topics
Ticket purchase, means of transport to the castles and procedures on site:

 

Questions about tickets:

Tickets for both royal castles are available on our official online ticket store or on site directly at the Ticket Center in Hohenschwangau.
You can purchase tickets for the Museum of the Bavarian Kings directly at the museum counters as well as on our official online ticket store

 

There is a limited amount of tickets available on site at the Ticket Center every day starting at 8.00 a.m.. Due to the very high demand, it is essential to be at the Ticket Center as early as possible in order to maximize your chances of getting tickets for the day. Most days, we are sold out in the late morning hours. These tickets are meant for sale on site only and cannot be reserved in advance (first come first serve). 

Tickets can neither be blocked nor reserved. Tickets sold in advance are available online only, subject to availability.

Unfortunately, that is not possible. Tickets sold on site are only available for the same day. Tickets sold in advance are available online only, subject to availability.

Unfortunately, it is not possible to reserve tickets by phone or email. Tickets can only be bought in advance using our online shop or on site at the Ticket Center Hohenschwangau, subject to availability.

Unfortunately, we are unable to put you on a waiting list due to the high demand. 

The tour you are trying to book only has one single ticket left. The maximum capacity per guided tour is currently 35 people (Neuschwanstein) and 34 of those tickets have already been purchased. The maximum capacity cannot be exceeded under any circumstances. In order to see tours available for the amount of tickets you need in total, please select the total amount of people in the first step (after selecting the castle/museum). 

Due to safety reasons e.g. in the event of an evacuation, it is necessary to buy tickets for small children and toddlers.

After selecting a date on the online shop, you will find a drop-down menu for selecting the number of adults. The one for children is right below that one.

Children must be added to your purchase immediately. We will not be able to add tickets to your purchase in retrospect as the maximum capacity per guided tour cannot be exceeded under any circumstances. You will find an extra drop-down menu under the one where you select the number of adults.

Online tickets are excluded from the right of exchange (e.g. for a different date, admission time or language) or return and you are required to accept these terms prior to placing your oder. 

Online tickets are excluded from the right of exchange or return. You are required to accept these terms prior to placing your order. 

We are currently only able to offer payment by credit card or PayPal on our online shop. 

Even if you have a combination pass issued by the Bavarian Palace Administration, you need to organize tickets for a guided tour at a specific time on a specific date for the visit of Neuschwanstein Castle. If you purchase tickets in advance on our online ticket shop, you are able to select the tickets "Free Adult Annual Ticket Holder", "Free Adult Multi-Day Ticket Holder" or "Free Adult BSV Card Holder" for which you only pay the online service fee of 2,50 € per person. 

When you get to the entrance of Neuschwanstein Castle, you will have show your combination pass to the castle staff. 

Please note that the visit of Hohenschwangau Castle is not included in any of the above-mentioned passes, as that castle is owned privately. 

You don’t necessarily have to print out your tickets. You are welcome to scan the QR code from your smartphone/tablet, provided your device is charged, the code is clearly visible and your screen is not damaged. 

No. You can only visit Neuschwanstein and Hohenschwangau Castle as part of a guided tour.

You can walk right up to the main gate of Neuschwanstein Castle and wander the exterior grounds.

To enter the castle courtyard of Hohenschwangau Castle you do not need a ticket.

Currently, you can walk right up to the main gate of Neuschwanstein Castle and wander the exterior grounds.

You do not need a ticket to enter the castle courtyard of Hohenschwangau Castle.

Questions about transportation:

Hohenschwangau Castle can be reached on foot within 15-20 minutes or by horse carriage (depend. on season).
Neuschwanstein Castle can be reached on foot within 30-40 minutes, by shuttle bus or horse carriage (depend. on season)
 

You can find all means of transport and hiking trails on our local map here:

The bus goes approximately every 20 minutes, the carriages approximately every 30 minutes.
They do not run on a fixed schedule since their intervals often depend on the numbers of visitors we receive.

Shuttle bus:
Summer:
first trip uphill 8.00 a.m. 
last trip uphill 5:30 p.m.
last trip downhill 6.45 p.m.
Winter:
first trip uphill 9.00 a.m. 
last trip uphill 3:30 p.m.
last trip downhill 5:00 p.m.

Attention: During winter time limited service only depending on the weather. The shuttle bus only operates in suitable weather conditions (no snow or ice).
⇒ No bus service on December 24th, December 25th, December 31st and January 1st.

No. You simply buy a bus ticket or pay the horse carriage driver and then take the next available transport to your destination.

 

No. Animals of any kind are not allowed in any means of transport.

Hohenschwangau Castle can be reached on foot within 15-20 minutes.
Neuschwanstein Castle can be reached on foot within 30-40 minutes.
You can find the hiking trails to the castles on our local map here:

No. You will have to leave your car on one of the 4 large parking lots in our village. The castles can then be reached on foot, by horse carriage or shuttle bus.

For information on regional public transport, please visit the website of RVO: https://www.rvo-bus.de/oberbayernbus/view/freizeittipps/ausflugsbusse/koenigsschloesser.shtml

Questions about your visit:

In the village of Hohenschwangau you will find 4 large parking lots.

The parking fees are as follows:

Parking lots P1, P2, P3 and P4: 
Car (P1, P2, P3 and P4): from € 10,00
Bus (P1 + P4): € 30,00 per day
Mobile homes/ Caravans (P2): € 13,00 up to 8 hours. For each additional hour: € 1,00 (max. per day € 15,00).
Motorbike (P2 + P3): € 3,00 per day

Please note that mobile homes/ campers are only allowed to park in parking lot P2. 

Our castles close after the last tour of the day has been finished.

Summer season (March 23rd - 15th October):
Hohenschwangau Castle 5.00 p.m
Neuschwanstein Castle 6.00 p.m.

Winter season (16th October - March 22nd):
Hohenschwangau Castle 4.00 p.m.
Neuschwanstein Castle 4.00 p.m.

Here you can find the current opening hours... 

One option we would like to recommend it visiting the Museum of Bavarian Kings.
Since Schwangau, Füssen and the Allgäu region are a popular hiking- and holiday destination, you can find an extensive catalogue of activities within reach. For additional information simply visit

Please be in the castle courtyard of the castle you are visiting on time.
You will find the tour number printed on your ticket on the monitor next to the turnstiles.
Through these turnstiles you will enter the castle. Inside, you will be met by your tour guide.

In both castles, visitors will have to climb stairs during the tour. In Hohenschwangau Castle, there are approximately 90 steps, in Neuschwanstein Castle, approximately 350 steps.
Unfortunately, in Hohenschwangau, there is no way to avoid these stairs and therefore persons with limited mobility or guests who depend on a wheelchair cannot visit Hohenschwangau Castle.
In Neuschwanstein Castle, there is an elevator and therefore it is definitely possible for persons with limited mobility or guests who depend on a wheelchair to visit. However, we urgently recommend to reserve this elevator in advance. For further information, please klick here...


In order to reach the castles, there are several possibilities:
The hiking trail to Hohenschwangau Castle is not steep and has no stairs at all.
The hiking trail to Neuschwanstein Castle is a lot steeper and we would instead recommend to use the horse carriage transport. Any regular-sized, foldable wheelchair can be stowed in the trunk at the back of the carriages. Please note, however, that the carriages do not have a ramp. So it is necessary that the person who needs to be transported is able to somehow get into the carriage by themselves or with the help of their companions.

Due to the very steep descent from the bus stop near the view point "Jugend" to Neuschwanstein Castle, we do not recommend to use the bus transfer in this case.

 

For information on renovation works, please visit the website of the Bavarian Palace Department, http://www.neuschwanstein.de

Information on attractions belonging to the Wittelsbach equalizing fund, please visit our website https://www.waf-bayern.de/kunst-und-tradition/

​​​​​​

 

Hohenschwangau Castle can be seen and photographed very well from many points in our village.

In order to take a picture from a larger distance, we recommend the viewpoint "Jugend" which you can find on our local map.

For Neuschwanstein Castle, we mainly recommend Mary's Bridge which you will find on our local map. Furthermore, you will find a viewing platform extending over Pöllat gorge below the castle and additionally, Mount Tegelberg offers many locations from where you can take nice pictures of Neuschwanstein Castle.

Please note that in case of snow and ice, Mary's Bridge is closed in order to guarantee the safety of our visitors.

No. It is strictly forbidden to take animals inside the sights. Even if the animals are brought in carrier bags or transport cages, they are not allowed in the castles, museum as well as means of transport.

Yes. While it is not possible to take strollers into the rooms of the castles with you, due to limited space and the large size of the groups, you can take your childrens' strollers/buggy into the castle courtyards.
At Neuschwanstein Castle, you can even find a designated room to store your stroller for the duration of your visit.

Regular-size backpacks and handbags can be taken into the tours. Large luggage, hiking backpacks or military backpacks are not allowed inside the castles and the museum.

Please note that luggage inspection on a sample basis can occur at the entrance to Neuschwanstein Castle. This serves to ensure the security of all our visitors. 

Baggage cannot be stored in the Ticket-Center Hohenschwangau.

 

No. It is strictly forbidden to take photographs or movies inside all sights.

Currently, it is possible to visit the Marienbrücke. However, in winter, due to ice and snow, it is sometimes not possible to enter and visit the Mary's bridge ("Marienbrücke"). On the start page of our homepage under "Current information" you will find daily whether access to the Mary's bridge ("Marienbrücke") is open. Access to Neuschwanstein castle and the guided tours inside are, however, not restricted.