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General terms and conditions

for the reservation of entrance tickets


Online booking:

The deadline for online reservations is 2 days before your visit , but not later than 3.00 p.m. (local time).
Please complete the form stated below.
To guarantee you reservation please inform us about the details of your credit card. We have a SSL certificate and your credit card information will be sent to us through a secure server. We use the encryption method of the industry standard "Secure Socket Layer" (SSL) technology, which encrypts all your date, to avoid misapplications.
The reservation is subject to a fee.
The reservation is only valid after receiving our written confirmation.


cancellations conditions:

The cancellation deadline ends 2 hours before your entrance time. If you fail to meet the deadline, we will charge you the reservation fee. Cancellations are only possible in writing.


Conditions of payment:

Tickets can only be paid for in cash or with a credit card or German EC-Bankcard.


Ticket collection:

Reserved tickets can be collected from the Ticket-Center in Hohenschwangau only on the day of your planned visit, no later than one hour before your confirmed time of entrance.

Your written confirmation needs to be presented.

If the reserved tickets will not be collected, the total amount will be charged from your credit card.


Data protection:

We are conscious in protecting your privacy and confidentiality. All the information we collect is for the exclusive use of the Ticket-Center for booking tickets. We will not pass on personal data to a third party.